Returns And Refunds
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Returns And Refunds

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to [email protected]. and include the following information:

  1. Your order number (e.g.BG0010)
  2. The item name and quantity you want to return.
  3. Reasons why do you want to return the item (items).
  4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused with a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

  • We provide the return warehouse address according to the specific item and shipping address.
  • You pack the items and send the confirmation email to us.
  • The courier picks up the package from your place.
  • Our warehouse receives returned items and sends the confirmation.
  • We examine the returned items.
  • We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

  1. No returns after 15 days of receiving;
  2. To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it;
  3. Box must be sealed and unopened;
  4. Customer pays shipping both ways (Original shipping cost is withheld from refund);
  5. Subject to up to a 25% restocking fee (this is withheld from refund);
  6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CANNOT be returned;
Order Status Requirements Refund Amount
Cancel orders within 48 hours (before dispatch) Apply within 48 hours 100% order amount
Cancel orders OVER 48 hours 
(before dispatch)
- 95% of the order amount
(deduct 5% processing fee)
Dispatched but not signed
(wrong address or other reasons)
1. Reject the goods and return them immediately after receiving the goods.

2. Warehouse inspection and quality inspection pass
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed 1. Initiate a refund within 14 days of receipt of the goods.

2. RMA form are approved by E-mail
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Deliverd 1. Initiate a refund within 14 days of receipt of the goods
2. The package is restored to the unopened state
3. The package is sent and the photos are approved
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

 

 

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to [email protected]

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

  1. The parts is not included as we confirmed with our supplier. 
  2. The package weight from our warehouse indicate that there haven't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you have to send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to [email protected] We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The processing time for the refunds is 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1.PayPal refunds may take up to 48 hours.

2.Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.