Engwe EP-2 Pro 2022 Version 750W Folding Fat Tire Electric Bike 13Ah 35km/h 100km

Main Features:

750W Powerful Motor

Fat tire bike with 750W high-speed brushless gear motors and 48V intelligent brushless controller, it can easily assist you to travel at 21.7mile/h or 35km/h (Electric Mode).

13Ah Better Battery

This electric mountain bike with a 48V 13Ah lithium battery, you can ride up to a max speed of 35km/h in pure electric mode. Adopting a collapsible middle stem and removable battery, you can charge the battery in the frame or remove it easily.

3 Riding Modes and 5 power levels

By pure electric, by Assistant mode, and by yourself, you can choose the pure electric mode to enjoy a relaxing time and also can use it for exercising. It's easy to change power levels by pressing the "M" key according to your needs.

Easy Folding

It's easy to assemble, you only need to install the front wheel, the handlebar, and pedals, insert the battery then you can hit the road. Collapsible top-tube and frame make it portable and easy to store in your car or anywhere you're ready to use. Folding the bike only in 10 seconds.

High-quality Material

The E-bike adopts an excellent aluminum alloy frame, high toughness, and strong corrosion resistance feature. The front fork is made of high-strength carbon steel and packed with premium comfort shock absorption. With the lightweight and efficient design, the Aluminum alloy 20-inch wheel is suited to both urban and trail environments.

Specifications:

 Package Includes:

EP-2 PRO E-bikes ship complete with everything you’ll need to get up and running, including:

1 x Engwe ep-2 pro 2022 e-bike, 1 x battery charger, 1 x assembly tools, 2 x pedals, 1 x manual

Here are the FAQS about ENGWE on Buybestgear.com! Here we list a few Frequently Asked Questions with answers. Any questions are welcome via both online chat and email!

Q1: What should I do if my frame or parts are broken while the parcel arrived?

A: If you have a frame parts problem, please contact us via [email protected] and submit the damaged part photo or video in attachments, and offer us the frame code (it’s on your bike’s faucet), so that we can communicate with ENGWE support center to replace the new part for you. Detailed Warranty Chart:

Note: Four major parts including battery, motor, controller and frame are guaranteed for one year. Free replacement during the warranty period, including postage and production costs (not including non-quality problems).

Q2: What should I do if my battery is broken or not working?

A: Attention: Do not touch the charging port with metal objects when charging the battery, otherwise it may cause a short circuit in the battery. If your battery is unfortunately damaged, please contact us via [email protected] and submit the damaged battery photo or video in attachments, and offer us the battery code (It should be in the white bar code on the surface of the battery), so that we can communicate with ENGWE support center to replace the new part or change a new battery for you.

Q3: Is there any missing part of the shock absorber?

A: ENGWE’s shock absorber has two functional areas. The blue button is the switch, which is used to turn on the absorbing function, and the opposite knob is used to adjust the shock absorption strength. Please make sure to turn on the shock absorber function before adjusting the strength.

Q4: What should I do if my controller is not working?

A: If you have any controller-related problems, please send us the controller error code (usually displayed when an error occurs) via [email protected]. We will communicate with the ENGWE support center for solutions as soon as possible , If you can’t solve it by yourself or the controller has any hardware problems, we will replace you a new one.

Q5: Will ENGWE’s packaging be reinforced to prevent shipping damage?

A: At present, all ENGWE shipping packages have anti-damage protection measures, which generally use some fillers to reinforce the car body to prevent shaking and abrasion.

Q6: Where can I get ENGWE accessories?

A: We have batteries now in HK warehouse (15-20 business days).

Other ENGWE accessories do not support purchase now. If you have any accessories problem, please contact us, we will help you as soon as possible.

If you have any after-sales questions, please contact: [email protected]. Remember to attach your order number (for example BBG1254) in the email to get better support. Our after-sales team will get in touch with you in 24 hours on business days.

Where can us.buybestgear.com deliver the package to?

Delivery time: Total Delivery Time = Processing Time + Shipping Time.

Processing Time:

Before shipping your order, usually we need 3-5 business days to prepare your products, depending on stock availability.

Shipping Time:

Generally, it will take 5-7 business days (US warehouse),  15-20 business days (HK warehouse) for your orders to reach you, some distance area might take even longer.

Our system will send you notification emails once your parcel is stated to be shipped out, please wait patiently. We appreciate your kind understanding. Please pray with us for the world to get through this tragedy sooner safely.

Notice: 

1.Some products are pre-sale. The processing time for this type of product takes about 15 to 30 days. Before buying, please pay attention. Thank you!

During this difficult time, the factories and warehouse is being operated under additional guidelines to ensure the safety of both the workers and the products. So the processing time may be longer. we need extra 1-3 business days to prepare your orders, do strict quality-control tests, thorough disinfection, and carefully packed.

2. Affiliated islands of United States, military management zones and state of colorado are not in the range of delivery. All orders in this districts will be cancled. Thank you for your understanding!

If you have any after-sales questions, please contact: [email protected]. Remember to attach your order number (for example BBGUS1254) in the email to get better support. Our after-sales team will get in touch with you in 24 hours on business days.

Buybestgear Team

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to [email protected]. and include the following information:

1. Your order number (e.g.BG0010)
2. The item name and quantity you want to return.
3. Reasons why do you want to return the item (items).
4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused with a proper distance. Thank you for your cooperation.

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

• We provide the return warehouse address according to the specific item and shipping address.
• You pack the items and send the confirmation email to us.
• The courier picks up the package from your place.
• Our warehouse receives returned items and sends the confirmation.
• We examine the returned items.
• We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

1. No returns after 15 days of receiving;
2. To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it;
3. Box must be sealed and unopened;
4. Customer pays shipping both ways (Original shipping cost is withheld from refund);
5. Subject to up to a 25% restocking fee (this is withheld from refund);
6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CANNOT be returned;

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to [email protected]

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

1. The parts is not included as we confirmed with our supplier. 
2. The package weight from our warehouse indicate that there haven't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you have to send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to [email protected] We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The processing time for the refunds is 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1.PayPal refunds may take up to 48 hours.

2.Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

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What happens if I make a return?

If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer’s dispute instructions and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as the retailer has registered your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and “report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?

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