Aluminum shock-absorbing front fork, mechanical lock
Semi-aluminum folding pedals with reflectors
36V LED light
100 x 77 x 54cm
160 x 80 x 45cm
Where canus.buybestgear.comdeliver the package to?
All US cities, not include affiliated islands, military management zones and state of colorado
3-5 Business Days
5-7 Business Days
ALL US cities, not include affiliated islands, military management zones and state of colorado
3-5 Business Days
15-20 Business Days
Delivery time: Total Delivery Time = Processing Time + Shipping Time.
Before shipping your order, usually we need 3-5 business days to prepare your products, depending on stock availability.
Generally, it will take 5-7 business days (US warehouse), 15-20 business days (HK warehouse) for your orders to reach you, some distance area might take even longer.
Our system will send you notification emails once your parcel is stated to be shipped out, please wait patiently. We appreciate your kind understanding. Please pray with us for the world to get through this tragedy sooner safely.
1.Some products arepre-sale. The processing time for this type of product takes about 15 to 30 days. Before buying, please pay attention. Thank you!
During this difficult time, the factories and warehouse is being operated under additional guidelines to ensure the safety of both the workers and the products. So the processing time may be longer. we need extra 1-3 business days to prepare your orders, do strict quality-control tests, thorough disinfection, and carefully packed.
2. Affiliated islands of United States, military management zones and state of colorado are not in the range of delivery. All orders in this districts will be cancled. Thank you for your understanding!
If you have any after-sales questions, please contact: [email protected]. Remember to attach your order number (for example BBGUS1254) in the email to get better support. Our after-sales team will get in touch with you in 24 hours on business days.
To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:
We accept exchange, return or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).
Reasons why do you want to return the item (items).
Attach pictures or videos if the item is defective.
NOTE: Please make sure the photos or videos are clear and focused with a proper distance. Thank you for your cooperation.
After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:
We provide the return warehouse address according to the specific item and shipping address.
You pack the items and send the confirmation email to us.
The courier picks up the package from your place.
Our warehouse receives returned items and sends the confirmation.
We examine the returned items.
We send the new item or arrange a refund to your payment account in 1-3 business days.
Please note that we will NOT approve the return/refund under the following circumstances:
No returns after 15 days of receiving;
To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it;
Box must be sealed and unopened;
Customer pays shipping both ways (Original shipping cost is withheld from refund);
Subject to up to a 25% restocking fee (this is withheld from refund);
Ebikes/Bikes that have beenRegisteredin the Buyer's NameofficiallyCANNOTbe returned;
Cancel orders within 48 hours (before dispatch)
Apply within 48 hours
100% order amount
Cancel orders OVER 48 hours (before dispatch)
95% of the order amount (deduct 5% processing fee)
Dispatched but not signed (wrong address or other reasons)
1. Reject the goods and return them immediately after receiving the goods.
2. Warehouse inspection and quality inspection pass
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed
1. Initiate a refund within 14 days of receipt of the goods.
2. RMA form are approved by E-mail
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
1. Initiate a refund within 14 days of receipt of the goods 2. The package is restored to the unopened state 3. The package is sent and the photos are approved
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee) Note: Customer is responsible for all freight charges.
Missing some parts or accessories
We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).
After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:
Please note that we willNOTapprove the return/refund under the following circumstances:
The parts is not included as we confirmed with our supplier.
The package weight from our warehouse indicate that there haven't any parts missing.
Return an item to exchange for another item
We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).
We kindly remind you that in this case, you have to send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.
After that please send the tracking number to [email protected] We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.
Special Note About the Refunds
The processing time for the refunds is 1-2 business days after receiving the returned items. The refund time depends on the payment method:
1.PayPal refunds may take up to 48 hours.
2.Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.
We’ve partnered with Klarna to give you a better shopping experience.
It’s smoooth and simple
Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.
4 interest-free payments
Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time.
How to shop with Klarna
Add item(s) to your cart and head to the checkout.
Select Klarna at the checkout to pay as you like for your purchase.
Manage your orders and payments in the Klarna app.
If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.
There's something wrong with my order. Do I still need to pay for it?
You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer’s dispute instructions and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as the retailer has registered your return, the refund will be processed within 5-7 business days.
I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and “report a problem” to pause your statement until you’ve received your order.
My statement is incorrect. What should I do?
If your statement does not match your order details, please contact the retailer directly to correct your statement. Log into your Klarna account and “report a problem” to pause your statement until the details have been corrected.