Main Features
A must-have for families whether it is for work or travel.
Equipped with a more powerful Huameng motor. This allows drivers to travel faster on the road, making the fuselage more stable. The single-mode output power is 1600W, and the dual-drive output power is 3200W. The lightweight design allows you to take it anywhere. The scooter is powered by a 60V 20.8AH lithium battery with a charging time of 8-10 hours. It can provide an impressive 65km driving range and a maximum speed of 65 km/h.
10-inch wide pneumatic tires, and front and rear spring shock absorbers provide a surprisingly smooth riding experience, with absolutely no more punctures.
The front and rear disc brakes provide excellent braking force, and the control device is well set on the handlebar. The newly designed folding system allows the scooter to be easily folded for easy transportation and storage.
Can switch between single drive and dual motor drive, X10 Pro allows the rider to switch between two modes: ECO mode and TURBO mode. Compared with the TURBO dual-motor option, using the ECO single-motor mode will increase the mileage of the scooter by 3 times.
Specification
| Brand Name | Duotts |
| Model | X10 Pro |
| Battery | 60V 20.8Ah |
| Hall Brushless Motor | 60V 1600W * 2 |
| Certification | CE |
| Max Speed | 65km/h |
| Foldable | YES |
| Max Loading | 120KG |
| Tires | 10 * 2.25" off-road tire |
| Voltage | 60V |
| Drive | dual drive |
| Brake | hydraulic brake |
| Charging Time | 6-12 h |
| Damping | front and rear shock absorption |
| Range per charge | 50 - 60km |
| Climbing Angle | 45° |
| Material | Aluminum alloy |
Where can us.buybestgear.com deliver the package to?
|
ZONE |
SHIPPING AREA |
PROCESSING TIME |
DELIVERY TIME |
SHIPPING FEE |
|
US warehouse |
All US cities, not include affiliated islands, military management zones and state of colorado |
3-5 Business Days |
5-7 Business Days |
Free |
| HK warehouse | ALL US cities, not include affiliated islands, military management zones and state of colorado |
3-5 Business Days | 15-20 Business Days | Free |
Delivery time: Total Delivery Time = Processing Time + Shipping Time.
Processing Time:
Before shipping your order, usually we need 3-5 business days to prepare your products, depending on stock availability.
Shipping Time:
Generally, it will take 5-7 business days (US warehouse), 15-20 business days (HK warehouse) for your orders to reach you, some distance area might take even longer.
Our system will send you notification emails once your parcel is stated to be shipped out, please wait patiently. We appreciate your kind understanding. Please pray with us for the world to get through this tragedy sooner safely.
Notice:
1.Some products are pre-sale. The processing time for this type of product takes about 15 to 30 days. Before buying, please pay attention. Thank you!
During this difficult time, the factories and warehouse is being operated under additional guidelines to ensure the safety of both the workers and the products. So the processing time may be longer. we need extra 1-3 business days to prepare your orders, do strict quality-control tests, thorough disinfection, and carefully packed.
2. Affiliated islands of United States, military management zones and state of colorado are not in the range of delivery. All orders in this districts will be cancled. Thank you for your understanding!
If you have any after-sales questions, please contact: [email protected]. Remember to attach your order number (for example BBGUS1254) in the email to get better support. Our after-sales team will get in touch with you in 24 hours on business days.
Buybestgear Team
To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:
We accept exchange, return or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).
Please send an email to [email protected]. and include the following information:
- Your order number (e.g.BG0010)
- The item name and quantity you want to return.
- Reasons why do you want to return the item (items).
- Attach pictures or videos if the item is defective.
NOTE: Please make sure the photos or videos are clear and focused with a proper distance. Thank you for your cooperation.
After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:
- We provide the return warehouse address according to the specific item and shipping address.
- You pack the items and send the confirmation email to us.
- The courier picks up the package from your place.
- Our warehouse receives returned items and sends the confirmation.
- We examine the returned items.
- We send the new item or arrange a refund to your payment account in 1-3 business days.
Please note that we will NOT approve the return/refund under the following circumstances:
- No returns after 15 days of receiving;
- To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it;
- Box must be sealed and unopened;
- Customer pays shipping both ways (Original shipping cost is withheld from refund);
- Subject to up to a 25% restocking fee (this is withheld from refund);
- Ebikes/Bikes that have been Registered in the Buyer's Name officially CANNOT be returned;
| Order Status | Requirements | Refund Amount |
|---|---|---|
| Cancel orders within 48 hours (before dispatch) | Apply within 48 hours | 100% order amount |
| Cancel orders OVER 48 hours (before dispatch) |
- | 95% of the order amount (deduct 5% processing fee) |
| Dispatched but not signed (wrong address or other reasons) |
1. Reject the goods and return them immediately after receiving the goods. 2. Warehouse inspection and quality inspection pass |
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee) |
| Dispatched but not signed | 1. Initiate a refund within 14 days of receipt of the goods. 2. RMA form are approved by E-mail |
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee) |
| Deliverd | 1. Initiate a refund within 14 days of receipt of the goods 2. The package is restored to the unopened state 3. The package is sent and the photos are approved |
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee) Note: Customer is responsible for all freight charges. |
Missing some parts or accessories
We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).
Please send the application to [email protected]
After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:
Please note that we will NOT approve the return/refund under the following circumstances:
- The parts is not included as we confirmed with our supplier.
- The package weight from our warehouse indicate that there haven't any parts missing.
Return an item to exchange for another item
We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).
We kindly remind you that in this case, you have to send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.
After that please send the tracking number to [email protected] We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.
Special Note About the Refunds
The processing time for the refunds is 1-2 business days after receiving the returned items. The refund time depends on the payment method:
1.PayPal refunds may take up to 48 hours.
2.Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.
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