AOSTIRMOTOR S18 1500W 26" Fat Bike E-Mountain Bike 48V 15Ah 31 Mph 50 Miles

Hi, welcome to the FAQS about Buybestgear.com! Here we list a few Frequently Asked Questions with answers for our lovely customers. Any questions are welcome via both online chat and email!

Q1: What’s final prices and the shipping fees?

A: The price of most products are Free Shipping from US in order to offer a better shopping experience.

Q2: What are Payment Methods on Buybestgrear.com support?

A: We accept Paypal, Visa, Master Card, AMEX and Klarna as our payment methods. You can choose one of them while checking out.

Q3: Are the products currently only available in US countries? 

A: We now serve our customers in USA and EU. American people could visit us.buybestgear.com for shopping. People in EU could access to www.buybestgear.com to get our products. We wish you have a pleasant shopping journey.

Q4: How to track my orders?

A: An notification E-mail will sent to your mail box once your package is dispatched. The tracking link will be also attached. You could check the shipping status through 17track.com. Visit: https://www.17track.net/en 

Q5: What if I make an order, but it haven’t shipped after 7 days?

A: We normally prepare and dispatch your orders in 3 days during weekdays. But there are two situations that may cause the shipping time vary: 1.The product is on pre-sale. You can find the ship out date on our description page. 2.In case of holidays, we will make a notice on our site banner and state our post-holiday delivery time. In other situations, we will notify you in advance with the reason of shipping delay.

Q6: What can I do if I have after-sales questions?

A: If you have any after-sales questions, please contact: support@buybestgear.com. Remember to attach your order number (for example BBGUS1254) in the email to get better support. Our after-sales team will get in touch with you in 48 hours on business days.

Okay, thank you for your reading our FAQS! We will add more content here to help every one new to Buynbsestgear.com. Suggestions and advices are welcome. Please feel free to contact us and help us to improve our service. We will deal with your issues as soon as possible.

Best regards,

Team Buybestgear

us.buybestgear.com accepts these payment types:

1. PayPal
2. Klarna
3. Visa
4. MasterCard

Frequently Asked Questions About payment Methods:

Q1: Can I pay in installments?

A: Yes, we accept pay in 4 installments with Klarna. Please visit this article to get more information of Klarna Payment

Q2: Can I pay on delivery?

A: No, we do not accept pay on delivery at the moment.

Q3: How can I use coupon code? Why there’s no place to apply discount codes?

A: Hi, On mobile, click “Check Out” button on cart page and enter check out. Click “Show order summary” . Copy and paste the discount code and click “Apply” . Step1:

 Step 2:

On computers, click “Check Out” button on cart page and enter check out. Copy and paste the discount code and click “Apply” on order page:

Where can us.buybestgear.com deliver the package to?

Delivery time: Total Delivery Time = Processing Time + Shipping Time.

Processing Time:

Before shipping your order, usually we need 3-5 business days to prepare your products, depending on stock availability.

Shipping Time:

Generally, it will take 5-7 business days (US warehouse),  15-20 business days (HK warehouse) for your orders to reach you, some distance area might take even longer.

Our system will send you notification emails once your parcel is stated to be shipped out, please wait patiently. We appreciate your kind understanding. Please pray with us for the world to get through this tragedy sooner safely.

Notice: 

1.Some products are pre-sale. The processing time for this type of product takes about 15 to 30 days. Before buying, please pay attention. Thank you!

During this difficult time, the factories and warehouse is being operated under additional guidelines to ensure the safety of both the workers and the products. So the processing time may be longer. we need extra 1-3 business days to prepare your orders, do strict quality-control tests, thorough disinfection, and carefully packed.

2. Affiliated islands of United States, military management zones and state of colorado are not in the range of delivery. All orders in this districts will be cancled. Thank you for your understanding!

If you have any after-sales questions, please contact: support@buybestgear.com. Remember to attach your order number (for example BBGUS1254) in the email to get better support. Our after-sales team will get in touch with you in 24 hours on business days.

Team Buybestgear